PEP Health: The Patient Feedback Blind Spot Costing Healthcare Leaders More Than They Realise
Overview: How PEP Health’s Patient Experience and Feedback Analytics Platform Transforms Patient-Centred Care PEP Health is a healthcare patient-experience and feedback analytics platform that supports ongoing, personalised communication and collects patient-generated health information across the care journey. It addresses a common operational gap in healthcare: patient feedback, symptoms, treatment side effects, and progress information are […]
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Overview: How PEP Health’s Patient Experience and Feedback Analytics Platform Transforms Patient-Centred Care
PEP Health is a healthcare patient-experience and feedback analytics platform that supports ongoing, personalised communication and collects patient-generated health information across the care journey. It addresses a common operational gap in healthcare: patient feedback, symptoms, treatment side effects, and progress information are often captured inconsistently, remain fragmented across interactions, or reach care teams too late to inform timely engagement and follow-up.
The platform brings together patient-reported information, progress tracking and pathway-based communications in a clinical dashboard, creating a more consolidated view of a patient’s condition and interactions. PEP Health describes capabilities for segmenting communications by health pathway, reviewing actionable patient information, and connecting patients with clinicians and care teams. Its approach is centred on structured digital engagement and analytics rather than replacing clinical judgement, enabling teams to organise and interpret relevant patient inputs alongside planned communications.
For healthcare operations and clinical teams, this can reduce manual coordination associated with routine outreach and improve the consistency of information shared with patients. By supporting personalised engagement programmes and longitudinal collection of patient-generated data, PEP Health may help teams identify follow-up needs earlier, reduce avoidable communication overhead and make patient-experience activity more visible within everyday care-delivery workflows.
Last checked on August 31, 2026: PEP Health remains an active patient-engagement platform, while the live site does not clearly document AI-specific functionality or a recent ownership change.
What is PEP Health?
PEP Health is a digital patient-engagement and patient-generated health data platform used within healthcare patient experience and feedback workflows. It supports personalised, pathway-based communications, progress tracking, access to health information and clinician review of patient-reported symptoms, treatment side effects and other patient information through a clinical dashboard.
The platform is intended for patients, clinicians, healthcare organisations and researchers. Its documented approach centres on structured digital engagement and automated communications rather than explicitly described AI or machine-learning functionality; the live site does not specify formal evidence generation, regulatory certification, or compliance credentials.
Why Do Leading Healthcare Teams Trust PEP Health?
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PEP Health is operated by Statica Research Ltd, which has a published NHS Data Security and Protection Toolkit assessment; the NHS directory identifies it as an organisation with access to NHS patient data and systems.
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PEP Health states that it is ISO 27001 certified for information-security management and Cyber Essentials accredited through the UK National Cyber Security Centre scheme.
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The company states that client data are encrypted both at rest and in transit, with employee access restricted to relevant personnel.
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PEP Health states that its stored client data are handled in accordance with GDPR requirements.
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Its published privacy notice identifies Statica Research Ltd t/a PEP Health as the data controller and names a Data Protection Officer.
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The privacy notice states that the company collects publicly available healthcare-provider feedback from online review sites and social media, and that it can share this information with healthcare providers, regulators, commissioners and insurers.
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The privacy notice states that data are stored on a UK-based server, that backup copies are encrypted, and that data are not shared outside the EU.
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Public company-profile data list PEP Health as a private, revenue-generating company that completed a later-stage Series A financing round in June 2024; the same profile lists investors including Texas Medical Center, Innovate UK, AWS Startups, NHS Innovation Accelerator and NLC Ventures Netherlands.
- Public results indicate recognition in the 2025 Fierce Healthcare Innovation Awards, although the award category, placement and criteria are not specified in the available source.
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